Don’t Focus on Cost – Part 2 of 2

Some years ago, I was visiting a manufacturer of railroad car couplers, the big connectors that hold the cars together.  Their biggest material expense was the coupler itself.  They purchased forged pieces and then performed secondary machining operations to get a...

Don’t Focus on Cost – Part 1 of 2

If you are a manufacturer, there are only 3 areas where you can cut costs.  And if you’re an operations manager for a manufacturer, you have probably been asked to cut all three at some time.  The areas in question are materials/inventory, operating expenses, and...

Don’t Adjust – Part 2 of 3

In Part 1, I focused on variation and subsequent adjustment of a physical system such as a machining operation.  But this doesn’t apply only to systems where you are making a physical product.  This applies to any system with outputs that can be measured.  Consider...

Don’t Adjust – Part 1 of 3

Every once in a while, I return to the classics.  I was rereading some Deming recently and was reminded of the funnel experiment.  (If you don’t know who W. E. Deming is, look him up as soon as you finish this blog.) Dr. Deming used the funnel experiment to...

Don’t Know

Dr. Eliyahu Goldratt, author of The Goal, would tell his students and colleagues to never say “I know”.  I completely agree with this sentiment.  Let’s explore this a bit. Let’s start with the arrogance.  When someone is trying to tell me something, and I say, “I...

Don’t Retrain

An important part of maintaining a Quality Management System (QMS) is taking action when a nonconformance to a requirement is discovered during inspection, review or some type of audit.  The expectation is that an investigation is performed and the Root Cause of the...